Customer Complaints
Support Us to Be Better
Bank BTN is committed to serving and helping you through suggestions, criticism and complaints regarding our products/services.
Report Violations via the Complaint Service
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Customer Protection Function
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WhatsApp
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BTN Call
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Official Social Media of Bank BTN
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Website BTN
Complaints Flow
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1
Submission of Complaints
Customers submit complaints through the channels provided by Bank BTN.
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2
Verify Customer Data
Bank BTN verifies customer data in accordance with established procedures.
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3
Customers get A Complaint Number
Bank BTN receives and records and provides the complaint ticket number to the Customer.
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4
Follow-up Process by Bank BTN
Bank BTN will follow up and resolve customer complaints according to the specified time.
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5
Complaint Process Completely Handled
If the customer agrees with the results of the settlement, the complaint is considered resolved.
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6
Customers are not satisfied and continue LAPS SJK
Customers who do not agree with the settlement results can continue the SJK LAPS process.
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Best service
Bank BTN as a Friend of the Indonesian Family always provides the best service and listens to customers' voices.
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Quality of Finish
Bank BTN consistently improves the quality of resolving customer complaints by conducting regular evaluations.
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Legal Compliance
Procedures for Service and Resolution of Customer Complaints are carried out Accurately, Efficiently, Effectively, with Budget Availability and Legal Compliance.
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Customer Protection
In accordance with the provisions of the Financial Services Authority (OJK): No. 6/POJK.07/2022 dated 18 Apr 2022, No. 18/POJK.07/2018 dated 10 Sep 2018, No. 17/SEOJK.07/2018 dated 6 Dec 2018
You can also get the answers you need via
FAQ