• The customer first registers the cellphone number that will be used for BTN Mobile through Bank BTN Customer Service at Bank BTN Outlets or through BTN ATMs or Bank BTN Contact Centers
• Customers must download the BTN Mobile application through the Play Store or Apple Store 
• The customer activates BTN Mobile via a cellphone that has downloaded the BTN Mobile application.

PROSES PENDAFTARAN

1. Q: On the ATM screen "Sorry no you have not registered, immediately go to the nearest BTN office"

   A  : Please visit the CS officer at the nearest BTN outlet to update customer data and register for BTN Mobile Banking services.

    

2. Q: SMS Generic Failure - Allow SMS Premium.

   A  : Please make sure in the Settings - Application Manager menu - (look for the "Permission - SMS" setting or click the triple dot in the upper right corner, select "Permission - SMS"). SMS enable settings for BTN Mobile Banking applications and Allow Premium SMS on the Apps Settings-Special Access-Use Premium Text Message Service menu.

    

3. Q: Every Login SIM card does not match.

   A  : Please make default settings for text messages and calls to registered SIMs or (if needed) do the physical SIM Card transfer.

    

4. Q: SIM card does not match or "SMS Generic Failure"

   A  : Make sure the availability (enable) of Premium SMS pulses on registered SIMs and set the default SMS and calls to registered SIMs if your device supports Dual SIM.

    

5. Q: Provis error

   A : Make sure the availability (activate) the Premium SMS pulses on the registered SIM and set the default SMS (text messaging) to the registered SIM if your device supports Dual SIM.

    

6. Q: Activation failed

   A  : If your device supports Dual SIM, the device generally has a default SIM as a text message sender, please do the default text message settings and call to a registered SIM or contact the BTN Contact Center service 1500286.

    

7. Q : The smartphone root device cannot activate BTN Mobile Banking.

   A  : In order to standardize security in transactions, BTN Mobile Banking currently does not support rooted devices.

    

8. Q: My smartphone is not root, but it is indicated as root.

   A  : If the device has been done service or tune up, root activities are sometimes done to improve the performance of the device and offer more services to factory-standard applications. Please restore the device settings as before the root indication and uninstall the application indicated as the root application.

LOGIN AND TRANSACTION PROCESS

1. Q: (Failed transaction, debit balance)

   A  : Please immediately contact BTN Contact Center 1500286 if the balance has not been corrected at this time.

    

2. Q: Notification "Login Error"

   A  : Please try again for a while, indicating that there is a problem with the provider, but if there are still login problems, re-Install and re-activate the application by deleting the old application first or contacting BTN Contact Center service 1500286.

    

3. Q: Notification "Incorrect Password"

   A : Please reactivate the application (incorrect password 3 times will display the activation request) or do re-install the application (if needed).

    

4. Q: Check the balance failed or MBB2009 error

   A  : One or more Customer accounts indicated Closed or Dormant, please do service registration then re-register service through ATM or Bank BTN CS officer.

    

5. Q: Purchase Axis prepaid pulses

   A  : Axis prepaid purchases can be made through XL prepaid purchases.

    

6. Q: Vehicle Tax Payment

   A  : At present BTN Mobile Banking provides payment of the national eSamsat vehicle tax, East Java Samsat and DKI Samsat.

    

7. Q: An account that appears not updated, some accounts do not appear.

   A : The new opening account cannot be updated automatically, please register for the service then re-register the service via ATM or Bank BTN CS officer.

    

8. Q: Account balance is not appropriate.

   A  : Thank you for utilizing BTN Mobile Banking. The balance listed is the available balance for making transactions. The minimum settling balance is not displayed on the application.

    

9. Q: The buttons cannot be clicked

   A  : Uninstall the application, search and download the BTN Mobile Banking application from the latest version of the official Google Playstore and Apple Appstore service.

    

10. Q : Transaction history

    A  : Please use the Customer Service menu - Inbox.

     

11. Q: Pay taxes cannot get NTPN

    A  : Please contact BTN Contact Center service 1500286 by submitting a Billing Code for payment of taxes and other supporting data (Source Account Number and date of transaction), our Second Layer Operation team will follow up on the NTPN data request in question.

     

12. Q: Prepaid PLN Tokens are not obtained, the funds are debited.

    A  : Contact BTN Contact Center service 1500286 by submitting the data number meter or PLN Prepaid Customer ID. The PLN Prepaid token data will be informed by the BTN Contact Center service officer 1500286.

     

13. Q: (mToken on iPhone not sent)

    A  : Thank you for using BTN Mobile Banking. mToken uses the customer's SMS credit balance to transact, providing an SMS balance for the last transaction.

     

14. Q: (difficulty logging in on an iPhone smartphone)

A  : Please close some of the other applications that are currently open at the moment. If there are still login constraints, restart the power on the role.