• What is a BTN Credit Card?

BTN Credit Card is a Credit Card issued by PT Bank Rakyat Indonesia (Persero) Tbk in this case as the "Issuing Bank" in collaboration with PT Bank Tabungan Negara (Persero) Tbk which can be used as a means of payment using a card by selected BTN customers

• How do I apply for a BTN Credit Card?

BTN credit card applications can be processed by filling out the application form BTN Credit Card Mobile

• What if the primary cardholder wants to issue additional cards?

Additional card applications can be processed by filling out the BTN credit card application form

• What are the requirements for applying for an additional Credit Card?

1. Prospective Additional Credit Card holders aged 17-65 years old
2. Additional Credit Cards are given to husband/wife, children, parents, siblings and in-laws
3. Additional credit card types follow the main card type you currently have
4. Photocopy of the identity of the prospective additional credit card holder (KTP, Passport)

• What if I change my cellphone number, email data, financial data, address data and other data updates?

Cardholders are required to report the change of mobile phone number to the Issuing Bank call center 14017 / 1500017

• What is BTN Credit Card Mobile?

BTN Credit Card Mobile is a mobile-based application that can be downloaded on the Google Play Store and Apple Store that makes it easier for prospective and/or cardholders to access BTN Credit Card services, both in submitting and servicing BTN Credit Cards.

• What should I do with the BTN Credit Card Mobile application if I change my cellphone?

Cardholders are required to re-install the BTN Credit Card Mobile application on a new cellphone/device and the cardholder reactivates it on a new cellphone.

• How to find out the remaining limit, current month's bill from a BTN credit card on BTN Credit Card Mobile?

Go to the service menu, select Card Info

• What if the cardholder forgets the password on the BTN Credit Card Mobile?

If you forget your password, you can select "Forgot Password" then enter your username, cellphone number and security question
Type in the new password, then LOGIN with the new password.

• What are the features in the application on BTN Credit Card Mobile?

BTN Credit Card Application Features

Approval Information Features

Limit Information Features

Card delivery status features

Card Activation Features

Card Mutation Features

Bill History Feature

• How to get a BTN Credit Card PIN?

Cardholders can obtain a BTN Credit Card PIN by SMS to 3300 in the format of KK (space) PIN (space) First 6 Digits of Card Number # 4 Last Digits of Card Number # Date of Birth (ddmmyyyy format)
Cardholders can obtain a BTN Credit Card PIN. Contact the Issuing Bank 14017/1500017

• Can all transactions be converted / converted into installments?

1. All retail transactions with a value above Rp. 1.000.000,- (one million rupiah) can be converted into installments
2. Not valid for cash withdrawal transactions at ATMs
3. Maximum submission is 7 days after the transaction is made

• Do all transactions with BTN Credit Cards get reward points?

BTN Credit Card reward points are given for every Rp. 100.000,- (one hundred thousand rupiah) and multiples thereof for transactions using BTN Credit Cards

• How to register for e-Statement ?

Make sure the Cardholder has selected the option of sending a billing statement via e-mail when submitting the BTN Credit Card application,
If the Cardholder has not registered the Cardholder's e-mail for sending e-Statements, immediately contact the Issuing Bank Contact 14017/1500017 or SMS to 3300 via the mobile number registered with the Issuing Bank with the format:
KKBRI (space) BS (space) First 6 Digits KK Number # 4 Last Digits KK Number # Date of Birth (ddmmyyyyy format) # E-Mail Address

• What to do when the Card/Mobile Phone is Lost/Damaged? 

If the Card/Mobile Phone is lost/damaged, the Cardholder must immediately contact the Issuing Bank Contact 14017/1500017 for blocking and/or card replacement.

• What is a Credit Balance?

Credit balance occurs when the Cardholder makes an overpayment (overpayment) or other reasons that cause the account to have a credit balance