• Phone number can be registered through Bank BTN Customer Service at outlet
• BTN Mobile Banking Application is available on Google Play Store or iOS App Store
• BTN Mobile Banking can be activated through Mobile Banking Application with registered mobile phone number

REGISTRATION PROCESS

1. Q: What are the requirements to become BTN Internet Banking users?

   A  : Customers already have Customer Information File (CIF) and card-based savings accounts

    

2. Q: How do I register to become a BTN Internet Banking user?

   A  : Customers can register at all BTN ATMs or Customer Service (CS) at the nearest BTN outlet.

    

3. Q: What should the customer do after receiving the registration code?

   A  : The registration code obtained from an ATM or CS BTN is valid for 1 x 24 hours, the customer must immediately enter the registration code input on the web https://internetbanking.btn.co.id

    

4. Q: What if the internet banking web displays the message "error registration code"?

   A  : Verify the validation of the data entered at the time of internet banking registration with CIF data the same. If different, immediately contact the BTN CS at the nearest outlet to update the data.

    

5. Q : The smartphone root device cannot activate BTN Internet Banking.

   A  : In the context of transaction security standardization, BTN Internet Banking currently does not support rooted devices.

    

6. Q: My smartphone is not root, but it is indicated as root

A  : If the device has been done service or tune up, root activities are sometimes done to improve the performance of the device and offer more services to factory-standard applications. Please restore the device settings as before the root indication and uninstall the application indicated as the root application.

 
  LOGIN AND TRANSACTION PROCESS

1. Q: How do I activate the token?

   A  : To activate the token, please contact our nearest Customer Service

    

2. Q: I want to change the email that I use to transact through Internet Banking

   A  : To change email or customer data updates, please contact BTN CS at the nearest outlet

    

3. Q: What transactions require tokens?

   A  : All financial transactions, such as transfers, payment of various types of bills, and purchases of credit

    

4. Q: Why can't I see the remaining principal of my debt through Internet Banking?

   A  : Customer credit realization is done after the customer registers BTN Internet Banking. In order for a customer's account to appear, ask the customer to contact BTN Customer Service at the nearest outlet to update account data on internet banking.

    

5. Q: My mutations / transactions are not listed

   A   : Please check the transfer of the account via our e-channel to a maximum of H+1 after this complaint appears

    

6. Q: How to make bill payments through Internet Banking?

   A   : Select the payment menu, then choose the type of payment, for example telephone or electricity

    

7. Q: What is the maximum transfer to another bank?

   A  : For SKN a maximum of 300 million / day, for online transfers a maximum of 25 million / day, and apologize at this time BTN Internet Banking has not provided transfers via RTGS

    

8. Q: The token is suddenly inactive

   A  : Sorry for the inconvenience, please contact CS at our nearest outlet to replace tokens.

    

9. Q: Activation of tokens with xxxx-xxxx-xxxx-xxxx signature number (16 digits)

   A  : For activation of tokens, please contact our nearest Customer Service

    

10. Q: Is there a limit on errors in username and/or password

    A  : BTN Internet Banking provides an error tolerance limit for 3 password inputs

     

11. Q : How do I reuse my Internet Banking if it has been blocked due to 3 incorrectly inputting username and/or password

A  : Sorry for the inconvenience, please contact CS at our nearest outlet or BTN Contact Center at 1500286 to open the internet banking account.