PT Bank Tabungan Negara (Persero) TBK
BTN Tower, Jl. Gajah Mada No. 1 Jakarta 10130
Phone: (+62 21) 633 6789 Fax: (+62 21) 633 6719
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BTN Products
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Savings
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Savings
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Savings
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Deposit Account
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Current Account
Prepare yourself for the future
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- Consumer Credit
- Comercial Credit
- E-Channel
- Other Services
- Program
- SBDK
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Savings
- USD 14,225.00 14,525.00
- JPY 120.00 132.00
- GBP 19,028.00 19,633.00
- AUD 10,017.00 10,331.00
- HKD 1,676.00 2,015.00
- SGD 10,432.00 10,858.00
- EUR 15,928.00 16,362.00
- MYR 3,233.00 3,608.00
- SAR 3,592.00 4,072.00
- CNY 2,144.00 2,391.00
BTN ready to help you
BTN provides access to banking product assistance and services for BTN customers and non customers. Please ask all the things you want to ask us regarding matters including Bank BTN. Your questions and suggestions will help us that can improve our service.
Service Excellence
Bank BTN as a friend of the Indonesian family always provides the excellence service and listens to customers immediately.
Extensive Service
Bank BTN consistently improves the quality of customer complaint resolution by conducting periodic evaluations.
Legal Compliance
Procedures for Service and Settlement of Customer Complaints are carried out in a Precise, Efficient, Effective, Budget Availability and Legal Compliance.
Customer Protection
In accordance with the provisions of the Financial Services Authority (OJK): No. 18/POJK.07/2018 dated 10 Sep 2018 No. 17/SEOJK.07/2018 dated 6 Dec 2018
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Choose Your Banking Settlement Service
If you have questions about Bank BTN's products and services, would like to submit information, suggestions, experiences, or complaints that can improve our performance. Please contact from the options below.
Website
www.btn.co.id
Bank BTN's
Official Social Media
Complaint Submission Requirements
Customer
The customer needs to input :
- Valid ID (KTP/SIM/Passport etc.)
- Account Number
- Supporting documents / evidence
- Complaint Letter
- Customer Phone Number
The customer needs to input :
- Must be submitted by the customer concerned
- Verified Data
- Complaint Letter
- Supporting documents / evidence
- Customer Phone Number
Non Customer
The customer needs to input :
- Valid ID (KTP/SIM/Passport etc.)
- Supporting documents / evidence
- Complaint Letter
- Customer Phone Number
Not allowed
Customer Representative
The customer needs to input :
- Valid Customer Representative ID (KTP/SIM/Passport etc.)
- Valid Customer ID (KTP/SIM/Passport etc.)
- The Power of attorney signed on sufficient stamp, if the submission of the settlement is authorized to another person, individual/institution/legal entity acting on behalf of the customer
- Supporting documents / evidence
- Complaint Letter
- Customer Phone Number
Not allowed
Service Mechanisms
The following is the flow of handling customer complaints at Bank BTN
Customers Submit Complaints
Please fill the Statement Complaints is available based on the applicable provide by Bank BTN
Verify Customer Data
Bank BTN customer data will be verified
The Customer Gets A Complaint Number
Bank BTN receives and records and provides a complaint ticket number to the Customer.
Follow-Up Process By Bank BTN
Bank BTN Complaints will be followed up immediately.
Further Complaint Processing
If the Customer agrees with the results of the settlement, the complaint is considered complete.
Complaint Cannot Be Resolved
If the complaint cannot be resolved, the submission of settlement efforts refers to the applicable regulations and/or laws continue the SJK LAPS process.
