PT Bank Tabungan Negara (Persero) TBK
BTN Tower, Jl. Gajah Mada No. 1 Jakarta 10130
Phone: (+62 21) 633 6789 Fax: (+62 21) 633 6719
BTN provides access to banking product assistance and services for BTN customers and non customers. Please ask all the things you want to ask us regarding matters including Bank BTN. Your questions and suggestions will help us that can improve our service.
Service Excellence
Bank BTN as a friend of the Indonesian family always provides the excellence service and listens to customers immediately.
Extensive Service
Bank BTN consistently improves the quality of customer complaint resolution by conducting periodic evaluations.
Legal Compliance
Procedures for Service and Settlement of Customer Complaints are carried out in a Precise, Efficient, Effective, Budget Availability and Legal Compliance.
Customer Protection
In accordance with the provisions of the Financial Services Authority (OJK): No. 18/POJK.07/2018 dated 10 Sep 2018 No. 17/SEOJK.07/2018 dated 6 Dec 2018
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If you have questions about Bank BTN's products and services, would like to share information, suggestions, experiences, or complaints that can improve our performance. Please contact the service which is available 24 hours a day and 7 days a week from the options below.
Website
www.btn.co.id
Bank BTN's
Official Social Media
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The following is the flow of handling customer complaints at Bank BTN
Customers Submit Complaints
Please fill the Statement Complaints is available based on the applicable provide by Bank BTN
Verify Customer Data
Bank BTN customer data will be verified
The Customer Gets A Complaint Number
Bank BTN receives and records and provides a complaint ticket number to the Customer.
Follow-Up Process By Bank BTN
Bank BTN Complaints will be followed up immediately.
Further Complaint Processing
If the Customer agrees with the results of the settlement, the complaint is considered complete.
Complaint Cannot Be Resolved
If the complaint cannot be resolved, the submission of settlement efforts refers to the applicable regulations and/or laws continue the SJK LAPS process.